Jira Service Management

{"xsrfToken":"862139285ef979d63431d6c2a9ea7a716c9c627a_lout","branding":{"id":"37","key":"itsm","name":"THL Service Desk","portalBaseUrl":"/servicedesk/customer/portal/37","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/37/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#deb200","headerLinkHoverBGColor":"#deb200","headerBadgeColor":"#deb200"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/069bc546-a5a3-47e5-a96b-4dc5a78e01f4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDk3OGE1Zi1hOTg5LTRmMmQtOTY4ZS1jMTA3YjM2YzFkMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA2OWJjNTQ2LWE1YTMtNDdlNS1hOTZiLTRkYzVhNzhlMDFmNCI6WyJyZWFkIl19LCJleHAiOjE3NDYyMDgwNjUsIm5iZiI6MTc0NjIwNzQ2NX0.Xgd0gB2C6Dmjet4_uPhCnvQ2PHm0VYiqA4oXl7fDPG0&client=f4978a5f-a989-4f2d-968e-c107b36c1d0c&mode=fit","logoId":"069bc546-a5a3-47e5-a96b-4dc5a78e01f4","isLogoAvailable":true,"helpCenterTitle":"Welcome to THL IT Helpdesk","sharedPortalName":"THL Helpdesk","userInitialAnnouncementHeader":"Support Channels","userInitialAnnouncementMessageWiki":"<ul>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/37\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Service Desk</a> - General IT requests</li>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/22\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Motek Support</a> - Motek related requests</li>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/10\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">D365 Support</a> - D365 related requests</li>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/14\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Business Support Services</a> - NZ/AU BSS Support</li>\n</ul>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to THL IT Helpdesk","sharedPortalName":"THL Helpdesk","announcementHeader":"Support Channels","announcementMessage":"* [Service Desk|https://thl-digital.atlassian.net/servicedesk/customer/portal/37] - 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Note: IT Support team may reach out to you via Comments section on the ticket or via other means, such as Teams, if further info or testing is required. Failing to respond within 5 business days may result in the ticket being closed. If this happens users will have the ability to re-open the ticket within 1 month if the issue still exists. A new ticket will be required if the issue resurfaces after the 1-month period. <ins>Priority definitions</ins>\nP1: Systems down, affecting whole or large portion of thl crew/guests/trade partners. <ins>Large financial impact to the business</ins>. No workaround exist. P2: Interruption of business-critical services or loss of productivity, affecting multiple thl crew/guests/trade partners, for example an entire site/branch. <ins>Small financial impact to the business</ins>. Workaround in place. P3: Interruption of non-critical business services affecting a single user. P4: Daily tasks and planned activities that do not affect the business. <img src=\"https://thl-intune-public.s3.ap-southeast-2.amazonaws.com/jira-images/Priority_Matrix_v2_zmo2bt.png\" width=\"600\" style=\"border: 0px solid black\"> <ins>Categories definitions</ins> \n<div class=\"panel\" style=\"background-color: #FFFFCE;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #FFFFCE;\">\n Service Request - You want to request something new or different, such as access to a system, a hardware upgrade, or some advice or assistance.\n Incident - You have a problem with something that you already use, such as a system failure, a network outage, or a hardware issue.\n </div>\n</div>\n ","portalBaseUrl":"/servicedesk/customer/portal/37","reqTypes":[{"id":"326","name":"D365 User","descriptionHtml":"Note only managers should be filling out this form for the employee. 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For a better request experience, first log in to your service desk account using the login button in the top right corner, then fill in the form.","callToAction":"New Employee","introHtml":"For requesting a new user setup - this is inclusive of any applications, hardware and phone requirements","icon":17406,"iconUrl":"https://thl-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17406","groups":[89],"key":""},{"id":"329","name":"Report a Cyber Security Incident","descriptionHtml":"","callToAction":"Report a Cyber Security Incident","introHtml":"Report any malicious software incident, suspicious emails and any other suspicious activity","icon":16840,"iconUrl":"https://thl-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16840","groups":[90],"key":""},{"id":"311","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim 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