Jira Service Management

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General IT requests</li>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/22\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Motek Support</a> - Motek related requests</li>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/10\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">D365 Support</a> - D365 related requests</li>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/14\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Business Support Services</a> - NZ/AU BSS Support</li>\n</ul>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to THL IT Helpdesk","sharedPortalName":"THL Helpdesk","announcementHeader":"Support Channels","announcementMessage":"* [Service Desk|https://thl-digital.atlassian.net/servicedesk/customer/portal/37] - 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Note: IT Support team may reach out to you via Comments section on the ticket or via other means like Teams, if further info or testing is required. Failing to respond within 5 business days may result in ticket being closed. If this happens users will have the ability to re-open the ticket within 1 month if the issue still exists. <ins>Priority definitions</ins>\nP1: Systems down, affecting whole or large portion of thl crew/guests/trade partners. <ins>Large financial impact to the business</ins>. No workaround exist. P2: Interruption of business-critical services or loss of productivity, affecting multiple thl crew/guests/trade partners, for example an entire site/branch. <ins>Small financial impact to the business</ins>. Workaround in place. P3: Interruption of non-critical business services affecting a single user. P4: Daily tasks and planned activities that do not affect the business. <img src=\"https://thl-intune-public.s3.ap-southeast-2.amazonaws.com/jira-images/Priority_Matrix_v2_zmo2bt.png\" width=\"600\" style=\"border: 0px solid black\"> <ins>Categories definitions</ins> \n<div class=\"panel\" style=\"background-color: #FFFFCE;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #FFFFCE;\">\n Service Request - You want to request something new or different, such as access to a system, a hardware upgrade or some advice or assistance.\n Incident - You have a problem with something that you already use, such as a system failure, a network outage or a hardware issue.\n </div>\n</div>\n ","portalBaseUrl":"/servicedesk/customer/portal/37","reqTypes":[{"id":"326","name":"D365 User","descriptionHtml":"Note only managers should be filling out this form for the employee. 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For a better request experience, first log in to your service desk account using the login button in the top right corner, then fill in the form.","callToAction":"New Employee","introHtml":"For requesting a new user setup - this is inclusive of any applications, hardware and phone requirements","icon":17406,"iconUrl":"https://thl-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17406","groups":[89],"key":""},{"id":"329","name":"Report a Cyber Security Incident","descriptionHtml":"","callToAction":"Report a Cyber Security Incident","introHtml":"Report any malicious software incident, suspicious emails and any other suspicious activity","icon":16840,"iconUrl":"https://thl-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16840","groups":[90],"key":""},{"id":"311","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim 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