{"xsrfToken":"a419575109a4ce1ab2b001279056b7f6ad7ea918_lout","branding":{"id":"10","key":"erps","name":"D365 F&O Support","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/20","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2a44a1","headerLinkHoverBGColor":"#2a44a1","headerBadgeColor":"#2a44a1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/069bc546-a5a3-47e5-a96b-4dc5a78e01f4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDk3OGE1Zi1hOTg5LTRmMmQtOTY4ZS1jMTA3YjM2YzFkMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA2OWJjNTQ2LWE1YTMtNDdlNS1hOTZiLTRkYzVhNzhlMDFmNCI6WyJyZWFkIl19LCJleHAiOjE3NDkyMTIzOTEsIm5iZiI6MTc0OTIxMTc5MX0.WNzN269ohVSsi72An05AUhrpsODJ9fF2JZ6cxeN7Qfk&client=f4978a5f-a989-4f2d-968e-c107b36c1d0c&mode=fit","logoId":"069bc546-a5a3-47e5-a96b-4dc5a78e01f4","isLogoAvailable":true,"helpCenterTitle":"Welcome to THL IT Helpdesk","sharedPortalName":"THL Helpdesk","userInitialAnnouncementHeader":"Support Channels","userInitialAnnouncementMessageWiki":"<ul>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/37\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Service Desk</a> - General IT requests</li>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/22\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Motek Support</a> - Motek related requests</li>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/10\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">D365 Support</a> - D365 related requests</li>\n <li><a href=\"https://thl-digital.atlassian.net/servicedesk/customer/portal/14\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Business Support Services</a> - <b>NZ/AU</b> BSS Support</li>\n</ul>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to THL IT Helpdesk","sharedPortalName":"THL Helpdesk","announcementHeader":"Support Channels","announcementMessage":"* [Service Desk|https://thl-digital.atlassian.net/servicedesk/customer/portal/37] - General IT requests\n* [Motek Support|https://thl-digital.atlassian.net/servicedesk/customer/portal/22] - Motek related requests\n* [D365 Support|https://thl-digital.atlassian.net/servicedesk/customer/portal/10] - D365 related requests\n* [Business Support Services|https://thl-digital.atlassian.net/servicedesk/customer/portal/14] - *NZ/AU* BSS Support ","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#595959","helpCenterTitleColor":"#fefefe","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b39f2051-815d-4ecc-ad1d-21f335806fd4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDk3OGE1Zi1hOTg5LTRmMmQtOTY4ZS1jMTA3YjM2YzFkMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzOWYyMDUxLTgxNWQtNGVjYy1hZDFkLTIxZjMzNTgwNmZkNCI6WyJyZWFkIl19LCJleHAiOjE3NDkyMTIzOTAsIm5iZiI6MTc0OTIxMTc5MH0.t5UyRI5Mph7IKIEGG5BqKXlLWlZZ5FesqdQC1d7nlj4&client=f4978a5f-a989-4f2d-968e-c107b36c1d0c&height=300&mode=fit","bannerMediaApiFileId":"b39f2051-815d-4ecc-ad1d-21f335806fd4","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"10","key":"erps","projectId":11900,"serviceDeskId":10,"name":"D365 F&O Support","description":"<p><br class=\"atl-forced-newline\"> For assistance with D365 F&O requests, including user account setup & modifications. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> For all urgent issues (<b>P1/P2</b>) raise a ticket in Jira followed by a phone call to one of the below support numbers depending on your location.</p>\n<ul>\n <li><b>(AU/NZ):</b> +64 9 336 4277</li>\n <li><b>(US):</b> 800-337-2149</li>\n</ul>\n<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> For all non-urgent issues (<b>P3/P4</b>) just raise a ticket and we will come back to you as soon as we can. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Note:</b> IT Support team may reach out to you via Comments section on the ticket or via other means, such as Teams, if further info or testing is required. Failing to respond within 5 business days may result in the ticket being closed. If this happens users will have the ability to re-open the ticket within 1 month if the issue still exists. A new ticket will be required if the issue resurfaces after the 1-month period. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><ins>Priority definitions</ins></b></p>\n<p><b>P1:</b> Systems down, affecting whole or large portion of thl crew/guests/trade partners. <ins>Large financial impact to the business</ins>. No workaround exist.<br> <b>P2:</b> Interruption of business-critical services or loss of productivity, affecting multiple thl crew/guests/trade partners, for example an entire site/branch. <ins>Small financial impact to the business</ins>. Workaround in place.<br> <b>P3:</b> Interruption of non-critical business services affecting a single user.<br> <b>P4:</b> Daily tasks and planned activities that do not affect the business. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <span class=\"image-wrap\" style=\"\"><img src=\"https://thl-intune-public.s3.ap-southeast-2.amazonaws.com/jira-images/Priority_Matrix_v2_zmo2bt.png\" width=\"600\" style=\"border: 0px solid black\"></span></p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"245","name":"D365 User","descriptionHtml":"<p>Note only managers should be filling out this form for the employee. <br> For a better request experience, first log in to your service desk account using the login button in the top right corner, then fill in the form.</p>","callToAction":"D365 User","introHtml":"<p>For requesting a new D365 user or updating an existing account</p>","icon":17406,"iconUrl":"https://thl-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17406","groups":[17],"key":""},{"id":"44","name":"General D365 F&O Requests","descriptionHtml":"<p>Describe the problem or your request below in as much detail as possible.</p>","callToAction":"General D365 F&O Requests","introHtml":"<p>For assistance with D365 F&O, ExFlow, Atlas</p>","icon":17520,"iconUrl":"https://thl-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17520","groups":[17],"key":""},{"id":"289","name":"D365 Development","descriptionHtml":"","callToAction":"D365 Development","introHtml":"","icon":17413,"iconUrl":"https://thl-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17413","groups":[],"key":""},{"id":"42","name":"Need access to an application?","descriptionHtml":"<p>Request a new account for an internal system</p>","callToAction":"Need access to an application?","introHtml":"<p>Request a new account for an internal system</p>","icon":13831,"iconUrl":"https://thl-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13831","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[44,245]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dfd9b520-3b9b-3d37-b138-7da68a7884ac","appLinkName":"","appLinkUrl":"","spaceKey":"D365","spaceName":"D365","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ERPS","serviceDeskId":10,"kbLinkDomainURLs":["https://thl-digital.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ERPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDk3OGE1Zi1hOTg5LTRmMmQtOTY4ZS1jMTA3YjM2YzFkMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExOTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkyMTI5OTAsIm5iZiI6MTc0OTIxMTc5MH0.WG0Xw_Xuprj4BHdMG2B-sFjFe76hPGjZkpV7taFfCMY","targetCollection":"upload-project-11900","endpointUrl":"https://api.media.atlassian.com","clientId":"f4978a5f-a989-4f2d-968e-c107b36c1d0c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":44,"projectId":11900,"form":{"name":"General D365 F&O Requests","descriptionHtml":"<p>Describe the problem or your request below in as much detail as possible.</p>","callToAction":"General D365 F&O Requests","intro":"<p>For assistance with D365 F&O, ExFlow, Atlas</p>","instructions":"<p>Describe the problem or your request below in as much detail as possible.</p>","icon":17520,"iconUrl":"https://thl-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_16978","fieldConfigId":"21605","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"15987","label":"NZL - New Zealand","selected":false,"children":[]},{"value":"15988","label":"AUS - Australia","selected":false,"children":[]},{"value":"15989","label":"USA","selected":false,"children":[]},{"value":"16570","label":"Canada","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10100","fieldConfigId":"10301","label":"Issue Location","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10504","label":"NZ Waitomokia - Auckland HO & GSS (was Beach House) ","selected":false,"children":[]},{"value":"10501","label":"NZ Rentals - Waitomokia (was Manu Tapu)","selected":false,"children":[]},{"value":"16180","label":"NZ RV SuperCentre - Waitomokia (was Mangere)","selected":false,"children":[]},{"value":"13305","label":"NZ Waitomokia - THL Digital","selected":false,"children":[]},{"value":"16420","label":"AU Brisbane HO GSS","selected":false,"children":[]},{"value":"17097","label":"CA Calgary GSS","selected":false,"children":[]},{"value":"16310","label":"EU Bunkcampers LHR - Toddington ENG","selected":false,"children":[]},{"value":"16183","label":"US El Monte LAX - Sante Fe Springs CA","selected":false,"children":[]},{"value":"16419","label":"AU Apollo Manufacturing","selected":false,"children":[]},{"value":"16418","label":"AU Brisbane Service Centre","selected":false,"children":[]},{"value":"16409","label":"AU CamperAgent","selected":false,"children":[]},{"value":"16668","label":"AU CamperMate (TripTech)","selected":false,"children":[]},{"value":"16415","label":"AU George Day Caravans","selected":false,"children":[]},{"value":"16416","label":"AU Kratzmann Caravans","selected":false,"children":[]},{"value":"10518","label":"AU Melbourne GSS","selected":false,"children":[]},{"value":"17031","label":"AU National Distribution Centre (NDC) - Brisbane","selected":false,"children":[]},{"value":"10540","label":"AU Rentals - Adelaide","selected":false,"children":[]},{"value":"10541","label":"AU Rentals - Alice Springs","selected":false,"children":[]},{"value":"10527","label":"AU Rentals - Brisbane","selected":false,"children":[]},{"value":"11200","label":"AU Rentals - Broome","selected":false,"children":[]},{"value":"10544","label":"AU Rentals - Cairns","selected":false,"children":[]},{"value":"10547","label":"AU Rentals - Darwin","selected":false,"children":[]},{"value":"10546","label":"AU Rentals - Hobart","selected":false,"children":[]},{"value":"10526","label":"AU Rentals - Melbourne Somerton","selected":false,"children":[]},{"value":"10542","label":"AU Rentals - Perth","selected":false,"children":[]},{"value":"10543","label":"AU Rentals - Sydney","selected":false,"children":[]},{"value":"16410","label":"AU Retail - Brisbane","selected":false,"children":[]},{"value":"16411","label":"AU Retail - Cairns (Closed 2024)","selected":false,"children":[]},{"value":"16412","label":"AU Retail - Geelong (closed Oct 2024)","selected":false,"children":[]},{"value":"16413","label":"AU Retail - Melbourne Somerton","selected":false,"children":[]},{"value":"16414","label":"AU Retail - Newcastle (Closed 2024)","selected":false,"children":[]},{"value":"16417","label":"AU Sydney RV","selected":false,"children":[]},{"value":"16580","label":"CA CanaDream YYC - Calgary","selected":false,"children":[]},{"value":"16581","label":"CA CanaDream YEG - Edmonton","selected":false,"children":[]},{"value":"16582","label":"CA CanaDream YHZ - Halifax","selected":false,"children":[]},{"value":"16583","label":"CA CanaDream YUL - Montreal","selected":false,"children":[]},{"value":"16584","label":"CA CanaDream YYZ - Toronto","selected":false,"children":[]},{"value":"16585","label":"CA CanaDream YVR - Vancouver","selected":false,"children":[]},{"value":"16586","label":"CA CanaDream YXY - WhiteHorse","selected":false,"children":[]},{"value":"16307","label":"EU Bunkcampers BFS - Belfast NI","selected":false,"children":[]},{"value":"16308","label":"EU Bunkcampers DUB - Dublin IRE","selected":false,"children":[]},{"value":"16309","label":"EU Bunkcampers EDI - Edinburgh SCOT","selected":false,"children":[]},{"value":"16306","label":"EU JustGo EDI - Edinburgh SCOT","selected":false,"children":[]},{"value":"16305","label":"EU JustGo LCY - Toddington ENG","selected":false,"children":[]},{"value":"16141","label":"NZ Action - Foreman Rd","selected":false,"children":[]},{"value":"10531","label":"NZ Action - Kaimiro St","selected":false,"children":[]},{"value":"15307","label":"NZ Action - Takanini","selected":false,"children":[]},{"value":"10522","label":"NZ Black Water Rafting","selected":false,"children":[]},{"value":"16142","label":"NZ Freighter Takanini","selected":false,"children":[]},{"value":"16143","label":"NZ Freighter Wigram","selected":false,"children":[]},{"value":"12400","label":"NZ Homestead","selected":false,"children":[]},{"value":"10516","label":"NZ Kiwi Experience","selected":false,"children":[]},{"value":"16454","label":"NZ MaxiTRANS - Takanini","selected":false,"children":[]},{"value":"16455","label":"NZ MaxiTRANS - Wigram","selected":false,"children":[]},{"value":"10513","label":"NZ Rentals - Christchurch","selected":false,"children":[]},{"value":"10521","label":"NZ Rentals - Queenstown","selected":false,"children":[]},{"value":"10538","label":"NZ RV SuperCentre - Christchurch","selected":false,"children":[]},{"value":"16476","label":"NZ RV SuperCentre - Hamilton","selected":false,"children":[]},{"value":"16362","label":"NZ RV SuperCentre - Palmerston North","selected":false,"children":[]},{"value":"16360","label":"NZ Transcold - Takanini","selected":false,"children":[]},{"value":"16361","label":"NZ Transcold - Wigram","selected":false,"children":[]},{"value":"10511","label":"NZ Waitomo Caves","selected":false,"children":[]},{"value":"16181","label":"US El Monte DFW - McKinny TX","selected":false,"children":[]},{"value":"16456","label":"US El Monte DUB - Dublin CA","selected":false,"children":[]},{"value":"16182","label":"US El Monte LAS - Las Vegas NV","selected":false,"children":[]},{"value":"16184","label":"US El Monte NYC - New York NY (Licensee)","selected":false,"children":[]},{"value":"16185","label":"US El Monte SBD - San Benardino CA","selected":false,"children":[]},{"value":"16186","label":"US El Monte SFO - Dublin CA","selected":false,"children":[]},{"value":"16187","label":"US El Monte VNY - Van Nuys CA","selected":false,"children":[]},{"value":"16188","label":"US El Monte YVR - Seattle WA","selected":false,"children":[]},{"value":"16189","label":"US El Monte/Road Bear MCO - Orlando FL","selected":false,"children":[]},{"value":"16193","label":"US El Monte/Road Bear SEA - Seattle WA","selected":false,"children":[]},{"value":"16190","label":"US Road Bear DNL - Commerce City CO","selected":false,"children":[]},{"value":"16191","label":"US Road Bear LAL - Agoura Hills CA","selected":false,"children":[]},{"value":"16192","label":"US Road Bear LVL - Las Vegas NV","selected":false,"children":[]},{"value":"16194","label":"US Road Bear SFL - San Leandro CA","selected":false,"children":[]},{"value":"13401","label":" Other - Not Listed","selected":false,"children":[]},{"value":"10506","label":" Overseas","selected":false,"children":[]},{"value":"13304","label":" THL Wide","selected":false,"children":[]},{"value":"16669","label":" WFH Working From Home","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_11800","fieldConfigId":"12901","label":"D365 F&O Environment","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11900","label":"D365 Live","selected":false,"children":[]},{"value":"11901","label":"D365 Test","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_16958","fieldConfigId":"21584","label":"Main Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"16304","label":"AAUH - Apollo Motorhome Holdings (Aus) Pty Ltd","selected":false,"children":[]},{"value":"16567","label":"AAUL - Apollo Motorhome Holidays Pty Ltd","selected":false,"children":[]},{"value":"16569","label":"ACAN - CanaDream Inc.","selected":false,"children":[]},{"value":"16768","label":"AMA - Action Manufacturing Australia","selected":false,"children":[]},{"value":"15676","label":"AML - Action Manufacturing","selected":false,"children":[]},{"value":"16303","label":"ANZH - Apollo Motorhome Holdings (NZ) Pty Ltd","selected":false,"children":[]},{"value":"15677","label":"EMU - El Monte US","selected":false,"children":[]},{"value":"15681","label":"Other","selected":false,"children":[]},{"value":"15678","label":"RAU - Tourism Holdings Australia Pty Ltd","selected":false,"children":[]},{"value":"15680","label":"THLP - Tourism Holdings Limited","selected":false,"children":[]},{"value":"16568","label":"THP - THL Properties NZ Ltd","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_17057","fieldConfigId":"21708","label":"D365 F&O Modules","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"16280","label":"Accounts payable","selected":false,"children":[]},{"value":"16281","label":"Accounts receivable","selected":false,"children":[]},{"value":"16282","label":"Asset Management","selected":false,"children":[]},{"value":"16767","label":"Atlas","selected":false,"children":[]},{"value":"16283","label":"Budgeting","selected":false,"children":[]},{"value":"16284","label":"Cash and bank management","selected":false,"children":[]},{"value":"16285","label":"Consolidations","selected":false,"children":[]},{"value":"16286","label":"Cost accounting","selected":false,"children":[]},{"value":"16287","label":"Cost management","selected":false,"children":[]},{"value":"16288","label":"Credit and collections","selected":false,"children":[]},{"value":"16966","label":"D365 Adjacent","selected":false,"children":[]},{"value":"16289","label":"Exflow","selected":false,"children":[]},{"value":"16290","label":"Expense management","selected":false,"children":[]},{"value":"16291","label":"Fixed assets","selected":false,"children":[]},{"value":"16292","label":"General ledger","selected":false,"children":[]},{"value":"16734","label":"HR","selected":false,"children":[]},{"value":"16293","label":"Inventory management","selected":false,"children":[]},{"value":"16294","label":"Master planning","selected":false,"children":[]},{"value":"16967","label":"Org Administration","selected":false,"children":[]},{"value":"16302","label":"Other","selected":false,"children":[]},{"value":"16295","label":"Procurement and sourcing","selected":false,"children":[]},{"value":"16296","label":"Product information management","selected":false,"children":[]},{"value":"16297","label":"Production control","selected":false,"children":[]},{"value":"16298","label":"Project management and accounting","selected":false,"children":[]},{"value":"16299","label":"Sales and marketing","selected":false,"children":[]},{"value":"16300","label":"Sales interface","selected":false,"children":[]},{"value":"16735","label":"System Administration","selected":false,"children":[]},{"value":"16301","label":"Tax","selected":false,"children":[]},{"value":"16965","label":"Time & Attendance","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Quick Description of the problem you are having.","descriptionHtml":"<p>Quick Description of the problem you are having.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please give as much detail as possible","descriptionHtml":"<p>Please give as much detail as possible</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"2","label":"P1 - Systems down. no workaround","selected":false,"children":[]},{"value":"10004","label":"P2 - Interruption of critical business service","selected":false,"children":[]},{"value":"10005","label":"P3 - interruption to non-critical business service","selected":false,"children":[]},{"value":"10006","label":"P4 - Normal BAU tasks","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please provide any screenshots of the error or problem.","descriptionHtml":"<p>Please provide any screenshots of the error or problem.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/44","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/44","calendarParams":{"firstDay":1,"date":"2025-06-07T00:09:51+1200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dfd9b520-3b9b-3d37-b138-7da68a7884ac","appLinkName":"","appLinkUrl":"","spaceKey":"D365","spaceName":"D365","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ERPS","serviceDeskId":10,"kbLinkDomainURLs":["https://thl-digital.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDk3OGE1Zi1hOTg5LTRmMmQtOTY4ZS1jMTA3YjM2YzFkMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExOTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkyMTI5OTEsIm5iZiI6MTc0OTIxMTc5MX0.8RoSeUbAD0F6LlV1RBf9PvmfRGuYOlz02SE9-Y3kSOg","targetCollection":"upload-project-11900","endpointUrl":"https://api.media.atlassian.com","clientId":"f4978a5f-a989-4f2d-968e-c107b36c1d0c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}